Defence Family Helpline -
1800 624 608
The Defence Family Helpline is your first point of call for support, information and connection with your community, including your local Defence Community Organisation team. The Helpline is available 24-7 and is staffed by qualified human services professionals including social workers and psychologists.
All-hours Support Line -
1800 628 036
The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week. The ASL is designed as a triage line, which simply means that it is there to help you access ADF or civilian mental health services more easily. Services that you can access include psychology, medical, social work, and chaplain services.
Open Arms (formerly VVCS) -
1800 011 046
Open Arms provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as post traumatic stress disorder (PTSD), anxiety, depression, sleep disturbance and anger. Support is also available for relationship and family matters that can arise due to the unique nature of the military lifestyle.
13 11 14
For 24/7 crisis support and suicide prevention services, call Lifeline on 13 11 14. The national charity’s online Crisis Support Chat service is also available every night at lifeline.org.au/crisischat.
1800 Respect -
1800 737 732
National sexual assault and domestic violence counselling available 24/7.
- beyondblue -
1300 22 4636
Information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
- National Welfare Coordination Centre (NWCC) -
1800 801 026
NWCC is a welfare and family support service and is part of the wider Defence family support network. It provides a free call 24/7 information and referral service for families of deployed Defence personnel, timely and accurate information and reassurance, support and referral to other family support agencies. Our operators can assist you with all hours referral to support agencies, passing urgent information to deployed personnel, mailing addresses and postal regulations for overseas deployments and a friendly voice at any time.
- ADF Chaplains -
1300 333 362
Military Chaplains from the RAN, Army or RAAF are connected to all ships/units/bases around Australia and on Operations. They can provide all-hours support and appropriate referral. To access Defence Chaplaincy support, call 1300 333 362 and ask to speak to the Duty Chaplain from your area and Service.
- Advocacy Training and Development Program (ATDP)
The Advocacy Training and Development Program (ATDP) provides nationally-accredited training in military advocacy to support ex service organisations in providing advocacy services to the veteran community. The program ensures advocates meet national competency standards before giving advice to clients on services and entitlements’.
- Accredited Advocate Register (AAR)
The AAR includes the contact details of authorised representatives in Ex-Service Organisations (ESOs) who can provide advocacy services. You can search the AAR by ESO name or by region. Advocacy services can assist you with the submission of primary claims, reconsideration of DRCA determinations or MRCA and VEA appeals to the Veterans Review Board (VRB) and appeals to the Administrative Appeals Tribunal (AAT), and/or wellbeing support.